Effective Date: April 2026
Introduction
Family Eye Clinic at Towne Lake (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. By using our website, you agree to the practices described in this policy.
This policy covers our website at familyeyetownelake.com. It does not cover information collected through third-party platforms linked from our site, such as our scheduling portal, contact lens ordering system, or payment processors. Please review the privacy policies of those services directly.
Information We Collect
We may collect the following types of information:
Information you provide directly. When you contact us, submit a form, or schedule an appointment through our website, we may collect your name, email address, phone number, and any message or details you choose to share.
Information collected automatically. When you visit our website, certain technical information is collected automatically, including your IP address, browser type, device type, pages visited, and time spent on the site. This information is collected through cookies and similar tracking technologies and is used to improve site performance and user experience.
Health information. If you are a patient of Family Eye Clinic at Towne Lake, your health and medical information is governed separately by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). Please refer to that notice for information about how we handle your protected health information.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and appointment requests
- Communicate with you about your care and appointments
- Improve the functionality and content of our website
- Analyze site usage and understand how visitors interact with our content
- Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
Our website uses cookies, which are small text files stored on your device when you visit a website. Cookies help us understand how the site is used and improve your experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of some parts of our site.
Third-Party Services
Our website contains links to and integrations with third-party services including our appointment scheduling platform, contact lens ordering portal (YourLens.com), and Google services such as Google Maps and Google Reviews. When you interact with these services, your information is subject to their respective privacy policies. We encourage you to review those policies before providing any personal information.
Data Security
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Your Choices
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to any legal obligations we may have to retain it
- Opt out of non-essential communications
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Family Eye Clinic at Towne Lake
2230 Towne Lake Pkwy, Bldg. 600, Suite 100 Woodstock, GA 30189
Phone: 770-591-3511
Email: info@familyeyetownelake.com
Note: This privacy policy addresses website data collection practices only. For information about how your protected health information is handled as a patient, please refer to our HIPAA Notice of Privacy Practices, available at our office.