Privacy Policy

Privacy Policy

Last updated: August 28, 2025

This Privacy Policy covers services provided to you by Family Eye Clinic at Towne Lake (“Company,” “We,” “Us,” or “Our”). By law, we are required to maintain the privacy of protected health information and provide you with this notice of our legal duties and privacy practices. Protected health information (“PHI”) consists of information about you (including demographic details) that may identify you and relates to your past, present, or future physical or mental health or condition and related health care services.

This Policy describes how Family Eye Clinic at Towne Lake may use and disclose your PHI to carry out treatment, payment, or health care operations. Other uses and disclosures of your PHI will only be made with your written authorization, unless otherwise permitted or required by law. This Policy also describes your rights to access and control your PHI and outlines how you can file a complaint if you believe your privacy rights have been violated.

We are required to abide by the terms of this Policy and may revise it at any time. Any updates will apply to all PHI we maintain at the time of change. Copies of this Policy are available upon request at our office or on our website.

Key Definitions

  • Company: Family Eye Clinic at Towne Lake, 2230 Towne Lake Pkwy Bldg 600 Ste 100, Woodstock, GA 30189
  • Service: The website and associated services accessible at https://familyeyetownelake.com.
  • Protected Health Information (PHI): Individually identifiable health information.
  • Personal Data: Information that relates to an identified or identifiable person.
  • Service Provider: Third parties we engage to perform business or technical services.
  • Cookies: Small data files stored on your device to improve site functionality.

How We Collect and Use Personal Data

We may collect the following types of personal data when you use our services:

  • Name, contact information, and demographic details
  • Medical history, insurance details, and billing records
  • Usage data, such as device information, browser type, and interaction with our website

We use this data to:

  • Deliver vision care services and manage appointments
  • Process insurance claims and payments
  • Provide reminders, updates, and promotional offers (with your consent)
  • Monitor site performance and enhance user experience
  • Meet legal, regulatory, or safety obligations

Uses and Disclosures Without Authorization

We may use or disclose your PHI without your authorization for:

  1. Treatment: Sharing information with other health care providers for your care.
  2. Payment: Submitting information to insurance companies or other payors.
  3. Health Care Operations: Quality improvement, audits, and staff training.
  4. Legal and Regulatory Requirements: As required by law, court orders, or to prevent threats to public safety.

Your Rights

You have the right to:

  • Access and request copies of your health records
  • Request amendments to your PHI
  • Ask for restrictions on disclosures (subject to approval)
  • Request confidential communications (alternative addresses, contact methods)
  • Receive an accounting of certain disclosures
  • File a complaint without fear of retaliation

For access or amendments, please contact us at (770) 591-3511 or via our website.

Website Data Practices

Our website uses cookies, analytics tools (such as Google Analytics), and tracking technologies to improve user experience. You may opt out of cookies through your browser settings. Third-party integrations, such as Facebook or Google, may collect additional data when you use those services to log in or interact with our site.

CCPA & Consumer Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect and how we use it
  • Request deletion of personal data (with exceptions)
  • Opt out of the sale of personal data (we do not sell personal data)
  • Receive equal service regardless of exercising your privacy rights

For requests, contact us at info@familyeyetownelake.com.

Children’s Privacy

We do not knowingly collect data from children under 13. Parents or guardians may contact us if they believe a child’s information has been collected.

Data Security

We implement administrative, physical, and technical safeguards to protect your PHI and personal data. While we take every reasonable measure, no system is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on https://familyeyetownelake.com, and the “Last Updated” date will reflect changes.

Contact Us

For questions, privacy requests, or complaints: